I’ve recently run into back-to-back critical failures that threaten the ability of requesters, be they media or private citizens, to even obtain records at all, let alone obtain them in a timely manner.
public records law
Enforcement of the Massachusetts records law will never happen under Galvin and Healey
The bill still needs to go before the Senate, which will likely change it yet again, so there’s still hope that it will be fixed. But after seeing how the bill was devastated by the House, the future is unpredictable.